FREQUENTLY ASKED QUESTIONS – FAQS

HOW TO ORDER?

TO PLACE AN ORDER PLEASE USE THE ONLINE STORE. ALTERNATIVELY WHY NOT CONTACT A MEMBER OF OUR TEAM VIA:

[email protected] 

01254 823014

ONCE YOU HAVE PLACED YOUR ORDER, WE WILL EMAIL OVER A VISUAL CONFIRMATION FOR YOU TO APPROVE BEFORE BRANDING ANY OF YOUR PRODUCTS.

HOW LONG DO I HAVE TO WAIT TO RECEIVE MY QUOTE?

WE AIM TO PROVIDE YOU WITH A TAILORED QUOTE WITHIN 60 MINUTES OF RECEIVING THE REQUEST FROM YOU EITHER VIA EMAIL, TELEPHONE OR INSTANT MESSAGING.

HOW LONG DO I HAVE TO WAIT TO RECEIVE MY GOODS?

OUR TURNAROUND IS 7-10 WORKING DAYS FROM THE DATE OF PAYMENT RECIEVED.

IF YOUR ORDER IS URGENT PLEASE CONTACT US AND WE WILL TRY OUR BEST TO COMPLETE YOUR ORDER IN TIME.

CAN YOU BRAND MY OWN GARMENTS?

YES -  WE CAN PRINT OR EMBROIDER ONTO YOUR OWN GARMENTS. (PLEASE NOTE THIS IS SUBJECT TO LOGO/GARMENTS)

CAN I ORDER A SAMPLE?

YES - WE CAN PRODUCE GARMENT OR BRANDING SAMPLES. UNFORTUNATELY THESE ARE CHARGABLE. PLEASE CONTACT US FOR MORE INFORMATION.

WHERE CAN I FIND EACH PRODUCTS FULL SIZING, COLOURS AND GARMENT SPECIFICATION?

FULL SPECIFICATION IS AVAILABLE ON OUR WEBSITE. FOR MORE INFORMATION PLEASE CONTACT US.

DO YOU HAVE A MINIMUM ORDER?

N0 - WE HAVE NO MINIMUM ORDER FOR VINYL PRINTING, DIGITAL PRINTING OR EMBROIDERY. WE DO HAVE A MINIMUM ORDER FOR SCREEN PRINTED GOODS WHICH IS 35 UNITS.

HOW MUCH IS DELIVERY?

STANDARD UK MAINLAND DELIVERY: £9.99 + VAT PER BOX UP TO 10 KG

WHAT GUARANTEES DO YOU OFFER?

WE GUARANTEE TO PROVIDE YOU WITH HIGH QUALITY BRANDED GARMENTS. IF HOWEVER THERE IS A FAULT WITH YOUR GARMENT/BRANDING/ ORDER PLEASE CONTACT US.

IT IS ALSO YOUR DUTY TO DOUBLE CHECK THE VISUAL PROOFS WE SEND TO YOU PRIOR TO PRINT/EMBROIDERY FOR ANY DESIGN ERRORS, SPELLING OR GRAMMATICAL ERRORS OR SIZING DISPUTES.

WE CANNOT ACCEPT RESPONSIBILITY FOR ANY ERRORS ON A VISUAL PROOF THAT YOU HAVE APPROVED. ALL CLAIMS MUST BE FILED WITHIN SEVEN DAYS OF THE COLLECTION OF GOODS.

WHAT IS YOUR RETURNS POLICY?

WE ARE UNABLE TO ACCEPT ANY RETURNS WHICH HAVE BEEN SPECIFICALLY PERSONALISED TO YOU.

IF YOU THINK YOU HAVE RECEIVED FAULTY GOODS, PLEASE CONTACT US WITHIN 24 HOURS OF RECEIPT OF YOUR GARMENTS, GIVING US FULL DETAILS OF THE DAMAGED OR INCORRECT GOODS, INCLUDING PHOTOS IF POSSIBLE AND A MEMBER OF THE TEAM WILL ASSIST YOU FURTHER.

IN THIS CASE WE WILL ACCEPT RETURNS OF SUCH DAMAGED OR INCORRECT GOODS NOTIFIED TO US WITHIN 24 HOURS AND WILL GIVE YOU THE OPTION OF A REFUND OR REPLACE THE ORDER.

HOW IS THE PRICE OF MY ORDER DETERMINED?

PRICE IS DETERMINED BY THE FOLLOWING VARIABLES: THE GARMENT ITEM(S), PRINTING TECHNIQUE PLUS ANY SET UP CHARGES INVOLVED IN THE PRODUCTION PROCESS (NUMBER OF SCREENS, STITCH COUNT, DESIGN DIGITISING), NUMBER OF PRINTING LOCATIONS (FRONT ONLY, FRONT AND BACK, LEFT BREAST, LOWER BACK, ETC.), GARMENT COLOUR (WHITE TENDS TO BE THE LEAST EXPENSIVE), AND DELIVERY COSTS.

WHAT ARE SET UP CHARGES?

SET UP CHARGES MAY APPLY TO YOUR ORDER.

A SET UP CHARGE COVERS THE PRODUCTION STEPS AND DEVELOPMENT OF THE ORDER PROCESS.

PUT SIMPLY, SET UP CHARGES ARE INVOLVED WITH PRINTING AND EMBROIDERY ORDERS.

FOR EMBROIDERY ORDERS, SET UP IS THE FUNCTION OF DIGITISING YOUR ARTWORK OR DESIGN INTO AN APPROPRIATE FORMAT THAT CAN BE READ AND CARRIED OUT BY THE EMBROIDERY MACHINES. THIS PROCESS OFTEN INVOLVES BREAKING DOWN OR SEPARATING THE INDIVIDUAL LOGO COLOURS SO THAT THE EMBROIDERY MACHINES CAN PRINT OR SEW IT ONTO THE DESIRED GARMENT. OTHER VARIABLES ASSOCIATED WITH THIS COST ARE RELATED NOT ONLY TO THE NUMBER OF COLOURS BUT SIZE AND DENSITY THAT AFFECT THE “STITCH COUNT” THAT IS USED TO DETERMINE THE PRICE. ONCE THE DESIGN OR ARTWORK HAS BEEN DIGITISED, THE FILE IS EASILY SAVED AND THEREFORE WILL NOT BE CHARGED FOR ANY REPEAT ORDERS IN THE FUTURE.
 

FOR PRINTING ORDERS, SET UP REFERS TO THE PRODUCTION OF EITHER ARTWORK, WHICH ALLOWS US TO CONVERT YOUR DESIGN INTO A PRINTABLE FILE. FOR SCREEN PRINTING INDIVIDUAL “SCREEN CHARGES” MAY APPLY FOR EACH COLOUR IN YOUR DESIGN OR ARTWORK (SEE SCREEN PRINTING). WE RECOMMEND THIS PRINTING TECHNIQUE ON LARGE RUN ORDERS WHERE ECONOMIES OF SCALE CAN BE ACHIEVED. ON SHORT RUN ORDERS OR WITH DESIGNS AND ARTWORK THAT ARE HIGHLY DETAILED IN COLOUR, WE RECOMMEND DIGITAL PRINTING.

HOW DO I SETUP AN ACCOUNT?

FOR ALL ACCOUNT ENQUIRIES PLEASE CONTACT : [email protected] 

 

LOGO BRANDING INFORMATION