TERMS & CONDITIONS
All prices quoted are in Pounds Sterling including VAT. Price may be subject to change without notice, but we will always inform you of any price change prior to processing your order. Any pricing structures seen on our website may differ if your order requires express delivery or is bespoke in any way. This is because stock or delivery issues may cause an increase in price. You will be fully informed of your price before your order is confirmed.
All delivery is charged to a UK address. If you have requested delivery outside of the UK please note you will have to pay extra delivery at a later stage when we know the total cost.
We accept all major credit and debit cards. You can also pay by BACS or Cheque. Orders will not be processed until payment has cleared unless you have an account with us. To apply for an account contact us at [email protected]
Once your payment has been received, we will send you a visual proof for you to check carefully and approve before we print. Once your visual proof has been approved we start processing the order immediately and although we try and accommodate cancellations, we can’t guarantee that we will complete them and you may be liable for the full order price.
VISUAL LAYOUT APPROVAL
It is much better is you send us a visual template to ensure speed of service and accuracy. We will send it to you if you can’t create it, and you are entitled to 2 revisions/changes Free Of Charge with your visual. Further changes may be charged up to £10 per revision. Once you have approved the visual layout your decision is final. Extra charges may be applied should you wish to make further changes to approved visuals. We will not proceed until you have approved the visual which will usually be sent within 24 hours of payment
You have already received a copy of our artwork guidelines. You agree that you have read and understood them and that the artwork supplied is in accordance with these guidelines. If you need any
help just contact us. If the artwork files are not print ready and, therefore, do not match our guidelines we will try to recreate the artworks free of charge, or there may be a small charge. Artwork files that are not as per our guidelines may still be printed, but the quality of the print may be lower than we would like.
You accept full responsibility and confirm you have either provided print ready files, discussed this with us prior to payment, or are happy to pay a small charge, and also confirm that we will not be held responsible for sub quality print finishes that are caused as a result to sub quality non-print ready artwork files.
You must state specific print sizes if required. Failure to do so will mean we will use our expertise, or print according to size limitations.
You must state Pantone Colour Specific References if they apply. Failure to do so will mean we will use our expertise to Best match on screen colours.
We will print the artwork you supply us. When uploading or emailing us any artwork you give Creative Branding LTD, full consent to print the artwork or designs. You confirm that the artwork is yours to use, and/or free from copyright infringement. You accept full responsibility in the event of any copyright infringement, and will fully indemnify Creative Branding LTD. By emailing us or uploading artwork, and upon payment, you accept this artwork disclaimer in full.
USE OF YOUR ARTWORK & VISUAL
As part of our service, we create Visual Mock Up’s of your printed or embroidered clothing to help you see how the finished products will look, for your approval prior to printing or embroidering. We may use these visual mock-ups, that will include your logos and artworks, and add this content to our blog site as case studies. Unless otherwise requested you agree to our use of the artwork visual mock up’s on our case studies blog pages.
It is your responsibility to check the visual proof thoroughly to ensure you are happy with the design layout and ensure there are no spelling or grammatical errors, and that colours and print sizes are accurate. We will print as close to the visual layout as we can, so please ensure you check it properly. If you do not state specific print sizes or colour references we will use our experience to complete the order and you will accept this in full. Please note that sometimes the visual display on screen of the design or garment colour may differ slightly to the finished colours on the garments.
If the printed products are not as per the visual layout, or if there are any faults with the printing material or the garments, we will offer a full reprint without question. If our reprint or re-embroidery isn’t acceptable we can offer a full or partial refund depending on the nature of your specific circumstances and order. Full refunds are only applicable if we have been given the opportunity to resolve a problem with an order. Embroidery orders are subject to a 25-30% design variance from swatch approval to finished garments due to the variation is garment materials. If the matter is beyond the obvious we may require the garments to be sent back to our print managers or the garment wholesaler for review. In the event of garments being sent back to wholesalers for official reviews their decisions are final, but we will always try to assist and offer you what you need to ensure you are satisfied.
PLEASE NOTE – you must inform us within 12 hours of delivery by email, telephone or Contact Us page. Creative Branding will not accept returns without prior agreement.
You must advise us what the problem is, and you must also submit photographs to evidence the problem or your complaint.
When clients have problems with orders we go to the end of the world to remedy and try to make you happy. Please note, if discounts are given, they are valid for 3 months from the date of the email/offer.
In the event of returned items, the customer is liable for the cost of returning all goods.
If you order samples for sizing and testing purposes, unless agreed otherwise in advance, you will be charged a 15% re-stocking charge and all the costs of delivery/return/collection if you do not wish to keep the samples.
Cancellations may be subject to a charge due to the fact that we may have already ordered stock, prepared artwork or re-organised production of other jobs. Please note a minimum charge of 15% will stand. This is a restocking charge we get charged by our wholesalers. When paying for any order, you accept these terms and charges.
ONLINE ORDERING – SIZES & COLOURS
Please note, we order blank clothing, garments and products from wholesale distributors, and then customise these items with printing and embroidery for our clients. All sizes and colours shown online on the catalogues are not under our control, and we cannot be held responsible for colour variations from on screen colours to real product colours, nor can we be held responsible for sizing issues. You order the sizes and colours you require at your own risk. We highly recommend ordering samples to ensure these problems are not encountered.
We take complaints very seriously and are very unhappy is this happens. If you wish to make a complaint or request a reprint or refund, please complete the Contact Us form immediately and provide us with your reference number, email address and the reason for your complaint. You must please attach photos to help us understand your complaint and take the necessary action.
PRINT ONLY / EMBROIDERY ONLY SERVICE – WHERE THE CLIENT SUPPLIES THE GARMENTS
We offer a Print Only / Embroider Only Service.
When you purchase this service from us you understand that you send the garments are your own risk.
If they are lost in transit we will not be held responsible. You must track the delivery.
In addition, we recommend test prints to ensure your products are suitable for the printing technique you require. We keep a keen eye on our quality control processes, but, if you are supplying the products and there are problems with the print or damage to the products due to the printing, that are not related to the printing quality, we will not be held responsible for any cost of garments/products. You accept up to a 15% spoilage rate where we will not be responsible for the costs of damage caused due to printing, embroidery or customisation process.
IN ADDITION, WITH PRINT ONLY ORDERS:
When you are supplying the goods for customisation, the stated deadline is our target deadline, we cannot guarantee this until we receive the goods for inspection.
In addition, although at quoting stage we assume we can complete the customisation, sometimes factors unknown to us at quoting stage can complicate an order, and mean we may have to cancel and refund. We will always do our best to meet your deadlines and complete your orders to our best ability, but in the case of Print Only orders, you understand that the order may be cancelled upon receipt of the goods and that the deadline will be confirmed when we physically receive the goods for the specific order.
EMAIL & TEXT MESSAGE PRIVACY & COMMUNICATION POLICY
Upon submitting your basic details or a full quote form, one of our sales team will contact you with a price or a request for more information so we can assess your printing or embroidery needs. We may also send you emails or text messages in the future about offers, promotions or other company information. We will never share your personal details with a 3rd party. By submitting a quote request you accept and agree to this privacy & communication policy
This site is dedicated to protecting your privacy when you visit or communicate with our site or personnel.
Our Data Controller is Gavin Drake for purposes of the Data Protection Act of 1998.]
DATA AND INFORMATION COLLECTED
To operate our website it is essential to collect or process certain data, such as the following:
1.1 Information regarding your visits to our website, any resources you used such as traffic data, location data, weblogs, and any communication data (these items are included, but not limited to those specified).
1.2 Forms filled out on our website allow us to collect information about you regarding registration or purchases you make.
1.3 Any data collected from communications to us from you, for any reason.
Any information collected and stored regarding you is to enable us to offer better services to you. We may also use the data collected for the following:
3.1 We may use data you provided in order to offer you information you asked for from out site, in direct relation to our services or products. We may also send information on products we feel might interest you, as long as you have consented to such communications.
3.2 Any commitments we made to you may require use of your information, used only to fulfill your request.
3.3 We may use your information to explain any changes our website has undergone such as structural or service/ product modifications, which could affect our service to you.
3.4 An existing customer may require contact regarding goods or services that were a subject of an earlier sale.
3.5 We may use your data or allow third parties to use the data, in order to give you information about unrelated goods or services you may find of
interest. We may contact you about these services or goods if you consented to the contact.
3.6 A new customer may be contacted by us or a third party if you have consented to such communication.
3.7 If you do not wish communication from our website or a third party you will be given the opportunity to decline said communication. We will not allow your information collected while you were on our site to be used by us or a third party if the consent is withheld.
3.8 Please understand that we do not share information that is going to identify you to our advertisers. However, on occasion we may provide them with statistics about our site’s visitors.
PERSONAL DATA STORAGE
4.1 It is possible that we may collect transfer data from you regarding locations outside of the European Economic Area. This information is used for storing and processing. It may be processed by staff outside the European Economic Area, by a company who works for us or a supplier we have. An example is where we may process and conclude your order by using payment details or offering support services. You have agreed to this communication by processing and finalising your order. At any time you provide personal data, you agree to a transfer for processing and storage. We take all reasonable steps to ensure the safety of the data transfer in agreement with
4.2 Data you provide us with will be stored on secure servers. Any transaction details will be encrypted to provide you safety.
4.3 Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted cannot be
given. Information offered is therefore at your own risk. If given a password or chosen to obtain a password, you can access the secure section, requiring the password to remain confidential by you, as your responsibility.
SHARING YOUR INFORMATION
5.1 If applicable, we may share your personal information to any group member. This will include subsidiaries or holding companies we may work with, as well as their subsidiaries if any.
5.2 Personal Information may be shared with third parties:
5.2.1 If we sell part or all of our business or assets we may share personal information to a third party.
5.2.2 When legally requested, we may share your information.
5.2.3 Fraud protection and to minimise credit risk may require a sharing of your information.
THIRD PARTY LINKS
The Data Protection Act 1998 provides you with rights to access any information we may collect and store about you. If you wish to have access to this information it may be subject to a £10 payment fee, used to cover our costs regarding the information you requested. If you wish to access this data please provide contact details below.
following email to contact us: [email protected]
All financial transactions are protected by a secure server (SSL) and are processed via our Merchant Account Card save. All information is encrypted before it is processed.